Tom McGowan
University of North Carolina at Chapel Hill
Tell me more about Tom McGowan?
Tom McGowan is a highly experienced global technology executive with over 42 years of work experience. He has a diverse skill set including outsourcing, telecommunications, program management, vendor management, and managed services. Tom has a proven track record of success in both startup and large-company environments, specializing in long-term strategies and driving technological initiatives. He has a strong focus on developing executive client relationships, crisis management, and leading cross-organizational teams. Tom's expertise extends to global contract execution, global contract execution, and governance. He is currently working as a Compliance Officer for North America for Anti-Corruption guidance and education.
For inquiries about Phone Number and Email, please click here Unlock Contact
Emails and Phone Numbers
About
Turnaround Expert ~ Customer Success Executive ~ Complex Contract Manager ~ P&L Management ~ Implementation Management ~ Service Delivery ~ Cross Organizational Leadership ~ Executive Relationship Management ~ Multi-Cultural Leader ~ Transformational Program Management and Governance ~ Global Contract Execution ~ Multi-Sourcing Service Integration (MSI). Compliance Officer for North America - responsible for Anti-Corruption guidance and education.I have extensive experience in sales, services, implementation, and quality management. My strengths include development and restoration of executive client relationships, effective crisis management, top talent development, leading cross-organizational teams, and solving complex business problems.As a global technology executive with success in both startup and large-company environments, I specialize in forming long-term strategies and driving technological and operational initiatives that support growth and increase productivity.Throughout my career, I’ve been called on time-and-time-again to turnaround client relationships, reignite stalled projects, and launch complex global contracts with highly visible initiatives. After building a model that demonstrated 200% projected growth over 3 years, I gained approval to startup and lead a new business unit that lands and supports high-potential contracts (clients). In less than a year we acquired 2 of the company’s largest contracts - and are on track to add a third by year end.To support these claims and provide an overview of accomplishment, here are some selected results:* Saving a $50M contract from court proceedings – turning the account into a marquee customer.* Rescuing a business-critical project where 4 others had tried and failed.* Securing a $30M contract without going through the RFP process.* Cutting the team turnover rate from 50% to 10%.* Increasing customer satisfaction scores from 70% to 91%.* Being appointed to Thought Leadership groups to design new direction and go-to-market strategies.* Navigating cultures of North America, South America, Europe, and Asia.* Managing teams as large as 25 direct/80 indirect.* Implementing the first SDN connections for a major global enterprise clientGet in touch if there is anything I can do to help you:[email protected] Specialties: PMP Certified - Project Management ProfessionalProject & Program Management - large, complex, ICT and outsourced programs in IT and Telecom - Customer Success Management. Former COP - Certified Outsourcing Professional - IAOP
...See MoreWork Experience
director project management | client business unit director | customer success executive | global leader | | customer advocacy | continuous improvement | client relationship growth | complex problem solver | pmp |
Director Project Management - Americas
Compliance Officer
Client Business Unit Director
Client Business Unit Director
Director - Portfolio Management Large / Complex Accounts - Global Customer Programs
Director - Large Projects - Americas - Pmp, Cop
Country Program Manager
Director - Large Projects - Americas - Pmp, Cop
IT Services and IT Consulting
Tom McGowan's Professional Milestones
- Client Business Unit Director (2019-11-01~): Driving exceptional client satisfaction through strategic planning and effective communication strategies.
- Program Manager (2001-01-01~2003-01-01): Successfully streamlined programs and implemented effective strategies to improve efficiency and support organizational growth.
Education
Skill
Outsourcing
Telecommunications
Program Management
Vendor Management
Managed Services
Professional Services
It Service Management
Pmp
Cross Functional Team Leadership
Service Delivery
Leadership
Cloud Computing
Team Management
New Business Development
Pre Sales
Security
It Strategy
Integration
Project Portfolio Management
Team Leadership
Start Ups
Pmo
Service Management
Data Center
Change Management
Mobile Devices
Business Development
Customer Relationship Management
Project Management
Customer Relations
Contract Negotiation
Contract Launch
Complex Contract Management
Talent Acquisition
Customer Service
Project Management Office
Problem Solving
Contract Turnaround
P&l Management
Building Data Centers
Go To Market Strategy
Sdn
Sd Wan
Certification
Colleagues
Vincent Richard
product owner for multiples automation projects at orange business services
Prashant Goswami
Lead Analyst | Consultant | Scrum Master | Product Owner
Ayman S.
Shop Owner
Hervé Boulnois
Marketing Product Owner
mina sorial
Product Owner/Service Implementation Expert & Service Life Cycle Manager @ Orange Business
Other Named Tom McGowan
Frequently asked questions
We found 7 Tom McGowan's email addresses
Tom McGowan's social media include: Linkedin,
Tom McGowan works for Orange Business
Tom McGowan's role in Orange Business is director project management | client business unit director | customer success executive | global leader | | customer advocacy | continuous improvement | client relationship growth | complex problem solver | pmp |
Tom McGowan works in the industry of IT Services and IT Consulting
Tom McGowan's colleagues are Vincent Richard,Prashant Goswami,Ayman S.
Tom McGowan's latest job experience is director project management | client business unit director | customer success executive | global leader | | customer advocacy | continuous improvement | client relationship growth | complex problem solver | pmp | at Orange Business
Tom McGowan's latest education in University of North Carolina at Chapel Hill