Tom Wichrowski

Collaborative leader with over 30 years of customer-facing experience managing business implementations for various projects and directing operations in both domestic and international settings. I am seeking a project management role where I can continue to be involved directly in day-to-day operations, see projects through from beginning to end, transform and optimize existing management processes, and influence all levels of the organization. I am a passionate, empathetic, and strategic thinker who cares deeply about teamwork and enjoys leveraging digital tools and emerging technologies to improve established processes. As a result, I capture high levels of customer satisfaction and loyalty for my employers by providing expert problem solving and creative solutions to overcome obstacles and achieve business goals while my teams reach peak performance. Examples include:• Continuous customer service monitoring and improvement projects for several industry brands, managing team members between multiple programs while controlling resources of multimillion dollar operations. • Assuming leadership of struggling operation projects that need additional support staff/resources to ensure completion; working with HR to hire new staff and improve team morale/engagement while strengthening relations with client representatives to demonstrate the company’s commitment to external partners.• Establishing and achieving cost saving goals, allowing managed divisions to exceed set profit targets.Key qualifiers: • Project Planning & Development• Business Process Improvement• Profit & Efficiency Improvement• Building Teams, HR Management •Customer Relationship Management• Technology Implementation• Budgets, P&L Management• Procurement & Cost Control• Vendor Management• Business Analysis• Program Management• Operations Management• Data Analysis• Information Technology