Tony Foster
adviser development at insignia financial@ Insignia Financial
Sydney, New South Wales, Australia
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Tony Foster is a highly experienced professional with over 35 years of experience in the Retail and Wholesale of consumer goods and Financial Services. He has held various roles in the industry, including Inbound Customer Service Centre Team Leader, Commercial Account Manager, Online Fraud Payment Investigator, and Online Operations Specialist. Tony is skilled in management, sales, CRM, e-commerce, and forecasting. He is currently seeking a senior level role in Customer Service, Operations, and Business Analysis. Tony has a strong background in trading ecommerce platforms, including customer service process, staff training, payment fraud, and order fulfillment.
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Emails and Phone Numbers

@mlc.com.au
@lucima.com.au
@insigniafinancial.com.au
@nab.com.au
@yahoo.com.au
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About

I have over 35 years experience in Retail and Wholesale of consumer goods and Financial Services with large and small businesses, in roles from an Inbound Customer Service Centre Team Leader, Commercial Account Manager, Online Fraud Payment Investigator and Online Operations Specialist with a focus on review and development of all facets of a trading ecommerce platform, including customer service process and staff training, payment fraud and order fulfillment. I am currently looking for a role in the area of Customer Service / Operations / Business Analysis at a senior level. Specialties: • Inbound Customer Service Call Centre Manager • Online Operations Specialist with a focus on review and development of all facets of the trading ecommerce platform • Online Marketing including SEO and SEM and email campaigns • Remote Site Fulfilment Management • • CRM implementation and staff training • CNP payment risk assessment including risk process development and outbound call scripting and staff training • Leading, mentoring and motivating a customer service team.

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Work Experience

161 Collins St, Melbourne, Victoria, Australia, 3000

Financial Services

2867
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Tony Foster's Professional Milestones

  • Education Compliance Analyst (2013-06-01~): Ensuring adherence to educational policies and procedures to ensure adherence to all regulations.
  • Wholesale Customer Service COOrdinator (2000-05-01~2003-09-01): Maximized overall customer satisfaction through efficient communication and effective problem-solving skills.
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Education

Frankston High School
Frankston High School
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