Tony So

Business driven, team-oriented and proven leader with 15+ years’ experience transforming and improving operational effectiveness for global organizations in finance, legal tech and insurance space. Developing IT strategies and delivering business technology, bridging gaps between technology systems and business partners to solve business challenges and scale business growth. Change agent focused on enhancing customer experience and build trusted relationships for business alignment. Passionate and energetic leader that promotes collaboration, teamwork, accountability, and driving continuous improvement for IT service management.• IT Operations – Reduced on-prem infrastructure by migration to cloud services resulting in 99.9% systems availability. Established support governance and SLA with third-party Managed Service provider. • Customer Relationship Management – Increased overall customer satisfaction by 25% QoQ by developing metrics analysis for monitoring, track and improve processes to maintain service levels. • Strategic Leadership – Optimized cost overhead by 20% by contract renegotiation, re-alignment of services, staff resource redistribution. • Transformation – Led the digital transformation initiative by sourcing software, infra-structure and managing third-party outsourcing providers for delivery of services. contact: [email protected]