Tracey MacDonald
senior application consultant at easy crm implementations@ Easy CRM Implementations
Dallas, Texas, United States
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Tracey MacDonald is a result-oriented leader with 13 years of experience in the IT industry. She is recognized for her expertise in Oracle CRM On Demand Practice Development, Pre Sales, Business Development, and Delivery of complex global programs. Tracey has extensive CRM process mapping and IT solution implementation experience for clients in various industries, including Hi-Tech, Manufacturing, Healthcare, and BFSI. She has achieved top-line revenue by devising strategies for growth and has specialties in strategic business planning, go-to-market strategy, innovative global delivery models, delivery governance, project management, business development, and client management. Tracey is a certified Oracle CRM On Demand Implementation Specialist.
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Emails and Phone Numbers

@crmiseasy.com
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About

Result oriented leader with 13+ year experience in IT industry. Recognized for Oracle CRM On Demand Practice Development, Pre Sales, Business Development and Delivery of complex global programs. Core expertise in the CRM process areas including Sales, Marketing, Service, Contact Center, Partner Relationship Management etc. Extensive CRM process mapping and IT solution implementation experience for clients in the Hi-Tech, Manufacturing, Healthcare and BFSI industry verticals around the Globe. Achieved top line and bottom line revenue by devising strategies for growth. Specialties Strategic Business Planning Go to Market Strategy Innovative Global Delivery Models Delivery Governance Project Management Business Development & Client Management Contract negotiation People management Certified Oracle CRM On Demand Implementation Specialist

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Work Experience

Software Development

3
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Tracey MacDonald's Professional Milestones

  • Practice Lead, Oracle Crm On Demand (2008-08-01~2011-11-01): Developed and implemented a standardized CRM to optimize customer experience and drive business success.
  • Business Systems Analyst (2002-12-01~2005-01-01): Optimized software solutions and improved operational efficiency to drive business growth.
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Education

Arizona State University
Arizona State University

Management,

Bachelors,

Management Information Systems,

General

1996-2000