Tracey MacDonald
Arizona State University
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Tracey MacDonald is a result-oriented leader with 13 years of experience in the IT industry. She is recognized for her expertise in Oracle CRM On Demand Practice Development, Pre Sales, Business Development, and Delivery of complex global programs. Tracey has extensive CRM process mapping and IT solution implementation experience for clients in various industries, including Hi-Tech, Manufacturing, Healthcare, and BFSI. She has achieved top-line revenue by devising strategies for growth and has specialties in strategic business planning, go-to-market strategy, innovative global delivery models, delivery governance, project management, business development, and client management. Tracey is a certified Oracle CRM On Demand Implementation Specialist.
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About
Result oriented leader with 13+ year experience in IT industry. Recognized for Oracle CRM On Demand Practice Development, Pre Sales, Business Development and Delivery of complex global programs. Core expertise in the CRM process areas including Sales, Marketing, Service, Contact Center, Partner Relationship Management etc. Extensive CRM process mapping and IT solution implementation experience for clients in the Hi-Tech, Manufacturing, Healthcare and BFSI industry verticals around the Globe. Achieved top line and bottom line revenue by devising strategies for growth. Specialties Strategic Business Planning Go to Market Strategy Innovative Global Delivery Models Delivery Governance Project Management Business Development & Client Management Contract negotiation People management Certified Oracle CRM On Demand Implementation Specialist
...See MoreWork Experience
senior application consultant at easy crm implementations
Software Development
Tracey MacDonald's Professional Milestones
- Practice Lead, Oracle Crm On Demand (2008-08-01~2011-11-01): Developed and implemented a standardized CRM to optimize customer experience and drive business success.
- Business Systems Analyst (2002-12-01~2005-01-01): Optimized software solutions and improved operational efficiency to drive business growth.
Education
Management,
Bachelors,
Management Information Systems,
General
1996-2000Skill
Crm
Pre Sales
Oracle Crm
Siebel
Cloud Computing
Saas
Obiee
Business Intelligence
Requirements Analysis
Business Analysis
Oracle E Business Suite
Oracle Applications
Certification
Colleagues
Other Named Tracey MacDonald
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Tracey MacDonald works for Easy CRM Implementations
Tracey MacDonald's role in Easy CRM Implementations is senior application consultant at easy crm implementations
Tracey MacDonald works in the industry of Software Development
Tracey MacDonald's colleagues are David Harpster,Jennifer Jones,Chad Morrison
Tracey MacDonald's latest job experience is senior application consultant at easy crm implementations at Easy CRM Implementations
Tracey MacDonald's latest education in Arizona State University