Tracie Gordon
it specialist at intrepidusa@ Intrepid USA Healthcare Services
Dallas, Texas, United States
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Tracie Gordon is an experienced IT specialist with 18.6 years of work experience. She has strong soft skills and troubleshooting abilities, along with expertise in Microsoft Office, Windows, and Word. Tracie has a background in troubleshooting and customer service, with 5 years of IT helpdesk analysis and support. She also has experience in active directory setting up users, groups, profiles, firewalls, and mobile devises security. Tracie has worked for companies like Intrepid USA Healthcare Services, Microsoft, Dell Technologies, and GE Healthcare. She is based in the United States.
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Emails and Phone Numbers

@abcottinstitute.com
@intrepidusa.com
@dell.com
+1 682320****
+1 850561****
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About

Summary of qualifications Putting customer first, with strong soft skills and troubleshooting • 5 years IT helpdesk Analysis/Support, Tier 1, 2, and 3 • Public Trust Security Clearance • Experience with Active Directory setting up users, groups, profiles • Setting up firewalls on devices and systems • Remdy, ServiceDesk, and ServiceNow ticket systems • Citrix, NetScaler, Citrix Xepp VPN environment • Mobile devises security using DUO, Cisco Meraski Access Point, and Airwatch on Android and iOS systems

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Work Experience

14841 Dallas Pkwy, Dallas, Texas, 75254, US

Hospitals and Health Care

757
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Tracie Gordon's Professional Milestones

  • Pharmacy Technician Instructor/externship COOrdinator (2006-10-01~2009-10-01): Guided medical institutions to enhance patient care and promote collaborative communication among pharmacists.
  • It Support Techican (2013-06-01~2013-09-01): Providing expert technical assistance to resolve complex IT issues, ensuring customer satisfaction and problem resolution.
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Education

Mumford High School
Mumford High School
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