Tracy Hugman
Inflight Manager@ British Airways
London, Greater London, United Kingdom
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Tracy Hugman is a multilingual aviation industry expert with 20 years of experience. She is a leadership mentor, trainer, and great communicator. Tracy is known for her pragmatic and commercially focused HR professional approach, with a track record of developing and recognising talent. She has a passion for logistics and has led teams through change. Tracy has worked at British Airways in various roles, including Inflight Manager and Customer Service Manager. She also has experience as a Flight Supervisor and Flight Attendant. Tracy's expertise and experience make her a valuable asset in the aviation industry.
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Emails and Phone Numbers

@ba.com
@britishairways.com
+44 844493****
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About

Multilingual aviation industry expert with 20+ years of experience. Leadership mentor, Leadership trainer, great communicator, Customer Service expert. Pragmatic and commercially focussed HR professional with a track record for developing and recognising talent, designing and delivering training, and widely experienced in leading teams through change. I learned a lot about logistics while I was furloughed from my permanent role for a few months , and I also lead a team of up 14 on board to deliver an outstanding customer experience!

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Work Experience

Harmondsworth, Middlesex, UB7 0GA, GB

Airlines and Aviation

28380
Phone
+44 8444930787
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Tracy Hugman's Professional Milestones

  • Inflight Manager (2020-11-01~): Implementing strategic initiatives to optimize flight turnaround times, resulting in cost savings and increased operational efficiency.
  • Customer Service Manager (2010-09-01~): Improving customer satisfaction through proactive communication and proactive response time management.
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Education

University of Liverpool
University of Liverpool

Popular Music Studies,

Russian And Soviet Studies,

Communications,

Philosophy

1988-1991