Trevor Vicars

An experienced Call Centre and Project Manager in Moncton, New Brunswick. IT and Technical Support Manager with over 15 years of IT and Management experience including experience in the areas of land and wireless based networks, training and employee support, helpdesk support , and e-mail and security. Skilled in designing infrastructure and implementing technology in a call centre environment for a large customer base, supporting staff and customers locally as well as at multiple remote locations, and effectively managing call center key performance indicators as well as 25+ IT staff. Proven ability to translate business needs into technology and staffing requirements that support the company’s business objectives and to successfully manage all phases of IT support from needs analysis and requirements definition to, implementation, training and ongoing execution.