Uriah Hakala

With over 20 years of experience in the consulting and software industry, I have a proven track record of building and inspiring customer experience teams, driving product adoption and value realization, and developing and executing go-to-market offerings. I am also a customer advocate and a thought leader, who speaks and writes frequently on topics related to customer success, professional services, outcomes engineering, and digital transformation. My mission is to delight our customers and provide them with world-class outcomes that help them achieve their goals and become strong advocates for our solutions. I enjoy mentoring and developing talent to motivate and build high-achieving teams to deliver solutions to my customers.My strengths include:- Customer Success / Professional Services- Product Adoption / Value Realization- Services Sales (Estimates, SOWs)- Operational Efficiency- KPI and OKR Definition and Achievement- Outcomes Engineering- P&L Ownership- Business and Digital Transformation- Global Leadership and Talent Development- Voice of the Customer / Customer Journey Mapping- Training / Enablement- Go-To-Market Offerings- Delivery Management and Methodology