Ursula Burrell, PMP, LSSGB (Green Belt), ITIL-F

"Aligning People, Processes and Technology with Business Strategy to Improve Customer Experience" High tech: M2M | IoT, engineering, cell phones, laptops, modules, servers, Bluetooth, WiFi, WCDMA, GSM, LTE, CDMA, Android, Windows Mobile, global cross-functional teams, AT&T, Verizon, Sprint, T-Mobile, Rogers, Orange, Wistron, Foxconn, Inventec, Flex A solution-oriented, customer-focused and versatile professional offering solid business and technical experience. Works well as a leader or member of cohesive, productive teams. Proven success in fast-paced, challenging tech environments. Builds solid relationships and earns credibility quickly with individuals in all levels of an organization. A solid leader and decision-maker who is good at directing others toward making a vision a reality. An ingenious thinker and long-range planner, enjoys challenges and naturally spots flaws and sees immediately how to improve them. Strives to perfect systems rather than simply accept them as they are, thereby improving customer experience. • Used relational business rapport to ensure strategic alignment of multinational internal teams that worked towards corporate objectives and time sensitive high tech client deliverables of a $1.7M product certification project. Additionally, assumed the role of technical project manager and operations support to keep projects running smoothly. • As team lead, negotiated within organization and devised plan (Statement of Work and Work Breakdown Structure) to manage workflow for client’s multinational electronics product line undergoing international type approval, chemical and Bluetooth testing valued at $400K yearly. • Awarded Bluetooth Special Interest Group (SIG) 2010 Outstanding Bluetooth Qualification Expert (BQE) of the year. Made internal training presentations and at Bluetooth SIG sponsored events while achieving business goal by growing Bluetooth business (within 2.5 years) from $20K to $500K in revenue per year. Contact me directly through LinkedIn or at [email protected]