Utpal Goswami

I have over 20 years cross functional experience in Presales ( Solution,Consulting) and Post Sales (Transition,Transformation and Operations). Have worked in diverse and challenging assignments both at client sites (approx 2 years -USA,Europe) and offshore locations.Worked to build grounds up capability and also with Industry leaders. Post acquisitions ran operations for multiple processes Operations Management -Operations set up and implementation -SLA Governance -Business Metrics development and implementation -Operational Risk Identification and mitigation -Team Management Transitions / Project Management - Led global transition (over 25 countries) for industry leading chemical and fragrance company in horizontal domains (F&A -P2P,O2C and R2R,Procurement,Customer Service,Payroll,HRO ) - Led transition for major American Financial Services Company and major Australian brand in BFSI space - Consolidated APAC processes to India for a Fortune 100 Company - Led transition of European Telecom Major and Global Research Company (Fortune 100) in F&A - Transitioned over 900 FTE's to multiple delivery centers (India,Europe,Lat Am,China,USA ) - Led more than 15 projects from start to end ( RFI / RFP process to Go Live) F&A Solution - Led multiple global F&A Solution winning deals over USD 120 MN in P2P,O2C and R2R - Managed team of Solution Architects - coaching and guiding the team for global wins - Led RFI / RFP ,solution defense,Due Diligence from solutions perspective - Built grounds up capability in F&A for a Technology/ BPO leading company Transformation/ Consulting - Identify technology enablers and transformation tools and technologies - Consulted major consumer non durable company to optimize cost by 45 % in F&A (P2P,O2C and R2R) - Consulted and transformed Electronics Major to optimize cost,efficiency and effectiveness (Reach Hackett's leading metrics ) in P2P and Collections - Evaluated exiting Operating Model and consulted companies on Target Operating Model (TOM)