Associate Director IT | NANA Service And Support@ Teva Pharmaceuticals
New York, New York, United States
Uwe Serf
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Technische Universität Berlin
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FlashIntel GPTUwe Serf is an experienced IT leader with over 35 years of work experience. He has a strong background in customer service management, service delivery management, and supply management. Based in the United States, Uwe has a proven track record of leading teams and identifying goals and demands for IT. He has worked in various IT infrastructure areas, including Service Desk and Service Center, Service Delivery, and IT Operations. Uwe is recognized for his ability to work with professionals from both business and IT, bringing innovative solutions to ensure excellent customer service and satisfaction.
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About
I have worked as an IT Leader with extensive experience managing different IT infrastructure areas, namely Service Desk and Service Center, Service Delivery, and IT Operations with expert knowledge in ITIL based environments (v3 Foundation certified). Over the years, I developed a deep experience leading teams with participants from all IT areas, including matrix relationships. I was recognized by peers and customers for the ability to work with professionals from business and IT, bringing them together to identify goals and demands, enabling IT to provide innovative solutions, which result in excellent customer service and satisfaction at the highest possible levels.
...See MoreWork Experience
Associate Director IT | NANA Service And Support
Associate Director, It Customer Service
Pharmaceutical Manufacturing
Uwe Serf's Professional Milestones
- Application Developer (1988-01-01~1991-01-01): Executing complex web applications, advancing user experience through strategic planning and development techniques.
- Associate Director IT | NANA Service And Support (2018-01-01~): Successfully implemented cutting-edge IT solutions, optimizing system functionality and fostering collaboration among service managers.
Education
Computer Science,
German,
Master Of Science,
Masters,
Bachelors,
Bachelor Of Science
1984-1988Skill
Customer Service Management
Service Delivery Management
Supply Management
Relationship Management
Customer Satisfaction
Healthcare Industry
Pharmaceutical Industry
Performance Improvement
Customer Requirements
Timely Decision Making
Service Optimization
Budget Setting
Build Strong Teams
Data Center
Desktop Support Management
Vendor Management
Strategic Partnerships
Incident Management
Performance Management
Crisis Management
Quality Management
Asset Managment
Capacity Management
Service Desk Management
Itil
Sox Compliancy
Change Control
21 Cfr Part 11
Validation
Active Directory
Service Delivery
Change Management
Process Improvement
Cross Functional Team Leadership
Business Process
Integration
Managerial
Leadership
It Operations
Outsourcing
Sdlc
Crm
Program Management
Servers
Project Management
Management
It Strategy
It Management
It Service Management
Disaster Recovery
Certification
Colleagues
Shelly Suissa
employee central application owner at teva pharmaceuticals
jorge alifonso
owner pharmaceuticals
Aharon Ryan Hollander
global innovation modernisation product owner supply chain transformation and optimization expert
Elizabet Nikolova
Associate Director | Regional Business Owner
Maria Editha Valdeavellano Negrete
Supply Chain Director | Logistic Director | Supply Chain Manager | Logistics Manager | Six Sigma Green Belt | Scrum Master | Product Owner | Agile Coach | Design Thinking Professional
Other Named Uwe Serf
Frequently asked questions
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Uwe Serf's social media include: Linkedin,
Uwe Serf works for Teva Pharmaceuticals
Uwe Serf's role in Teva Pharmaceuticals is Associate Director IT | NANA Service And Support
Uwe Serf works in the industry of Pharmaceutical Manufacturing
Uwe Serf's colleagues are Shelly Suissa,jorge alifonso,Aharon Ryan Hollander
Uwe Serf's latest job experience is Associate Director IT | NANA Service And Support at Teva Pharmaceuticals
Uwe Serf's latest education in Technische Universität Berlin
