Valdineia Ruiz
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Valdineia Ruiz is a highly experienced professional with 21.6 years of work experience in service delivery, IT service management, and program management. She has a strong background in information technology and has expertise in change management, incident management, and service management. Valdineia has worked at Hewlett Packard Enterprise in the United States, where she held various roles such as Account Delivery Manager and ITIL Change and Release Management. She also has experience as an End User Service Delivery Analyst and Delivery Lead at Stefanini Group. Valdineia is currently based in Sao Paulo, Brazil.
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Emails and Phone Numbers
Work Experience
Account Delivery Manager
Information Services
Valdineia Ruiz's Professional Milestones
- End User Service Delivery Analyst (2002-03-01~2006-12-01): Optimized end user service delivery processes, improving efficiency and enhancing customer satisfaction.
- Account Delivery Manager Brazil And Support Latam (2009-04-01~2016-11-01): Streamlined account delivery processes, optimizing efficiency and satisfaction across Brazil and support LATAM.
Skill
Service Delivery
It Service Management
Program Management
Information Technology
Change Management
Incident Management
Service Management
Itil Process
Problem Management
Service Desk
Active Directory
Configuration Management
Business Analysis
Pmf
Erp
Pmp
Sistemas Operacionais
Itil
Certification
Colleagues
Other Named Valdineia Ruiz
Frequently asked questions
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Valdineia Ruiz's social media include: Linkedin,
Valdineia Ruiz works for Em busca de novos desafios!
Valdineia Ruiz's role in Em busca de novos desafios! is Account Delivery Manager
Valdineia Ruiz works in the industry of Information Services
Valdineia Ruiz's colleagues are Rodnei Cimidamore,Sergio Farina Ucoski,Walter Kirschner
Valdineia Ruiz's latest job experience is Account Delivery Manager at Em busca de novos desafios!