Vanessa Fullerton
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Vanessa Fullerton is an experienced senior IT Service Management professional with over 20 years of experience in enterprise scale businesses across various sectors. She specializes in digital and data, omni-channel customer-focused service delivery across service and engineering. Vanessa is known for her ability to create adaptable and autonomous teams, ensuring integrity and trust at all levels. She has a logical and calm approach to problem-solving and is skilled at developing creative solutions. Vanessa has a strong track record of driving service improvements and managing partners and vendors. She is also experienced in agile development and project delivery.
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Experienced progressive senior IT Service Management professional, with over 20 years’ experience of delivering IT Service Management leadership within enterprise scale businesses across automotive, retail and hospitality sectors. Specialising most recently in digital and data, omni-channel customer focussed service delivery working across service and engineering. Proven ability to create strong adaptable, autonomous teams, confident in their ability to deliver quality IT to both the business and customer. Responsible for the lifecycle of services with a strong focus on people and outcomes whilst ensuring integrity and trust at all levels. Has a logical and calm approach to problem solving with the ability to develop and influence creative solutions, whilst balancing the needs of the business, stakeholders, and suppliers as well as the supporting business processes. Experienced and successful at leading both local and remote teams including multiple managed services and suppliers as part of the overall resourcing model to create teams of high trust and delivery. Efficient at driving service improvements by effective management of partners and vendors. Strong communication skills with ability to develop resilient and lasting business relationships with stakeholders, customers, and external suppliers at all levels and to be the primary point of contact for responsible operational services. Extensive experience of agile development and project delivery from both the perspective of sponsor and delivery, including the development and maintenance of Service Management processes and deliverables that are fit for purpose in the constantly evolving landscape of IT. Embracing change and exchanging for opportunities to improve and evolve the Service Management offering.
...See MoreWork Experience
head of service design & transition at wickes
Retail
Vanessa Fullerton's Professional Milestones
- Senior Service Delivery Manager (2018-06-01~2021-06-01): Streamlined service delivery processes to enhance efficiency and exceed customer expectations.
- Senior Service Delivery Manager (2021-06-01~): Optimized service delivery processes, resulting in increased customer satisfaction and customer satisfaction.
Certification
Colleagues
Tim Nuttall
Agile Project Delivery Manager | Stakeholder Engagement | Technology Business Partner | Product Owner
James Robson
Senior IT Business Analyst | Product Owner
Chris Childs
Product Owner
Jasbir Budhabhai
Product Owner | Product Manager | Operational Excellence | Implementing Digital And Operational Transformational Visions To Customers Through Businesses
Craig Briggs
product owner @ wickes | a-cspo sap
Other Named Vanessa Fullerton
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Vanessa Fullerton works for Wickes
Vanessa Fullerton's role in Wickes is head of service design & transition at wickes
Vanessa Fullerton works in the industry of Retail
Vanessa Fullerton's colleagues are Tim Nuttall,James Robson,Chris Childs
Vanessa Fullerton's latest job experience is head of service design & transition at wickes at Wickes