Vanessa Zanom-Botacini

Thank you for visiting my profile! - Over 10 years of experience in B2C and B2B business in commercial, project, CX, Customer Care, and Sales experience. - Expressive performance and expertise in the Luxury market, with premium clients, and the B2B market; - Experience in managing the expansion plan and new business - Solid experience in conducting negotiations, establishing partnerships, process control, operational control, sales strategy, and customer retention. - Ability to identify customer needs, translate and adapt the business model; - Development of strategies, new products, and services, executing the business plan with the objective of increasing the company's revenue; - New business development; management and maintenance of active customers; - Multichannel and marketing project management skills; results oriented - Expertise in process mapping and continuous improvement - Experience in building key relationships through proven interpersonal and organizational skills - Preparation of commercial proposals and RFPs; evaluation of market indicators (KPIs) and performance, promote process improvement, and ensure the achievement of goals; - Knowledge of customer experience processes in the search for opportunities for improvement. - Team management, working with engagement, feedback, evaluation, training, and development;