Venkatesh Prathik

I have 5+ years of experience working in the retail sector. Currently I am managing retail operations for Taneira, the fastest growing women's ethnic wear brand in India. I manage the retail operations program, 'Taneira Pulse'. Taneira Pulse has been the bedrock for network expansion from 2 stores in 2017 to 28 stores currently. This program will drive operational and financial efficiency for the brand as it scales to 100 stores in the next 12-18 months. I am leading various initiatives to deliver the best in class customer experience across all retail outlets. Taneira's NPS score is at 89 - one of the highest scores across retail. On the CRM front, I have implemented Salesforce as a CRM tool leading to increased productivity of the sales staff and accurate customer insighting. I am also managing 'Golden Weaves', the loyalty program of Taneira. I also drive continuous process improvement through mystery audits and process audits to standardize customer experience and optimize procedures for higher efficiency.