Venu Tavva

I am working as TSE in Alliance Pro IT Pvt Ltd, We are the Re-seller/System integrator of various products iam handling Security products like -Firewalls, Endpoint security, Spam Filters, Web Filters, Load Balancers..etc; Specialties: Basically i am an Technical Support Engineer and my activities like --> Handling Inbound and Outbound Calls. --> Provides IT Security support, which includes: Installation and Configuration of Firewalls, Spam Filter, End point Antivirus, Web security.. --> Installation, Configuration of Firewalls: ( Cyberoam, Sonicwall, Fortigate ) --> Installation, Configuration of Spam Filters: ( Barracuda, Symantec ) --> Installation, Configuration of Web Filter :( Websense - Triton, WCG ) --> Installation, Configuration of End point Antivirus: Mcafee, Symantec, Sophos, TrendMicro. --> Upgrading Firmware for Firewalls and Spam Filters. --> Creating a Firewall Policies & Rules for VPN, SSLVPN, and UTM Policies for Users. --> Participate in on-call Responsibilities and Support. . --> Co-ordinate with vendors to maintain Operations, Diagnose issues and Resolve.