veron mosalakatane
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Veron Mosalakatane is a highly experienced professional with 11.4 years of work experience. He possesses a diverse skill set including change management, leadership, strategic planning, and customer insight. Based in Botswana, Veron has a strong background in managing quality assurance teams, ensuring compliance with customer service standards, and reengineering business processes. He is also skilled in training and problem-solving techniques, building strong customer relationships, and implementing monthly customer satisfaction surveys. Veron's expertise extends to managing compliance to turnaround times and legal regulations. He has held various roles in management, including Senior Monitoring and Evaluation Officer, Performance Improvement Coordinator, and Business Process Improvement Coordinator.
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-Lead Quality Assurance Team -Manage compliance to customer service standards -Audit and reengineer businesss processes -Manage change processes -Leadership and problem solving techniques trainer -Build strong customer relationships through carrying out monthly customer satisfaction surveys to get customer insight for business development -Facilitate easy of doing business by managing compliance to turnaround times and legal reguirements of business licenses and inspections -Forms management team that develops business strategy with a key role of providing professional advise and coordinating strategy monitoring and evaluation initiatives
...See MoreWork Experience
Senior Monitoring And Evaluation Officer
veron mosalakatane's Professional Milestones
- Senior Monitoring And Evaluation Officer (2019-10-01~): Implemented robust monitoring strategies, resulting in increased monitoring efficiency and accuracy for overall operational operations.
Skill
Change Management
Leadership
Strategic Planning
Customer Insight
Customer Service Management
Quality Assurance
Business Process Improvement
Strategic Thinking
Certification
Other Named veron mosalakatane
Frequently asked questions
veron mosalakatane's social media include: Linkedin,
veron mosalakatane works for Office of the President
veron mosalakatane's role in Office of the President is Senior Monitoring And Evaluation Officer
veron mosalakatane's latest job experience is Senior Monitoring And Evaluation Officer at Office of the President