Project Manager@ Severn Trent
Derby, Derby, United Kingdom
Vicki Cooke
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FlashIntel GPTVicki Cooke is a highly experienced Project Manager with 16.7 years of work experience in the utilities industry. She has a strong skill set in contact centers, management, operations management, customer service, and performance management. Vicki has worked at Severn Trent in various roles, including Project Manager, Customer Team Leader, Cosc Customer Service Team Leader, Pdas Team Leader, Billing Customer Service Team Manager, and Project Manager. She is based in Derby, United Kingdom. Vicki is a skilled professional with a focus on business, travel, tourism, and English.
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About
Developing Project Manager with a demonstrated history of working in the utilities industry. Skilled in Contact Centres, Management, Operations Management, Customer Service, and Performance Management. Strong information technology professional with A Levels focused in Business, Travel & Tourism & English .
Work Experience
Project Manager
Customer Team Leader
Cosc Customer Service Team Leader
Pdas Team Leader
Billing Customer Service Team Manager
Customer Service Advisor
Utilities
Vicki Cooke's Professional Milestones
- Pdas Team Leader (2011-03-01~2011-10-01): Strengthened team collaboration and contributed to the success of the PDOs, meeting all objectives and building a positive team
- Customer Service Advisor (2007-01-01~2009-10-01): Provided exceptional customer support, surpassing expectations and fostering client satisfaction.
Skill
Change Management
Process Improvement
Stakeholder Management
Team Leadership
Project Delivery
Business Process Improvement
Performance Management
Customer Service
Contract Management
Call Centers
Management
Operations Management
Team Management
Project Planning
Certification
Colleagues
Jayne Showell
Chief Information Officer
Natallie Welch
Head Of Office Of The Chief Information Officer
jopen jan
General Manager
Stuart Purcell
Service Owner
James Peterson
Water Networks Operations End To End Process Owner
Other Named Vicki Cooke
Frequently asked questions
We found 2 Vicki Cooke's email addresses
We found 1 Vicki Cooke's phone numbers
Vicki Cooke's social media include: Linkedin,
Vicki Cooke works for Severn Trent
Vicki Cooke's role in Severn Trent is Project Manager
Vicki Cooke works in the industry of Utilities
Vicki Cooke's colleagues are Jayne Showell,Natallie Welch,jopen jan
Vicki Cooke's latest job experience is Project Manager at Severn Trent
