Vicki Roemer

My career has spanned global, national and local organizations providing me with a unique perspective as to the best practices for optimal performance and profitability with a focus on Service Quality Measurement Analytics and exceeding contractual metrics. I possess 22 years continuous service in virtually every role in the call center industry. I have a wealth of experience and depth of knowledge in many varieties of call centers including fulfillment, sales and telephony with a concentration in health insurance, both commercial and Medicaid. I have served as a group administration national technical trainer and writer for one of the nation’s largest health plans. I previously held Property & Casualty licensure in 32 states while serving as an insurance producer in a policy holder’s service center for a national insurance carrier. I spent the month of October 2016 in Chicago, IL training, and then launching, a brand new Medicaid call center while serving remotely as the Operations Manager for a global government contract Project located in Harrisburg, PA. In March of 2008, I was nominated to attend Allstate’s National Inclusion Convention in Cleveland, OH, which became a fundamental to me that I continue to carry throughout my career.