supervisor de suporte - líder técnico 1° nível | hdi sctl | itil v4 | md 100 | md 101 | hdi dast | mcsa |@ Hepta Informática Ltda
Salvador, Bahia, Brazil
Victor Hugo Barreto
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FlashIntel GPTVictor Barreto is a highly experienced professional with over 15 years of expertise in IT support. He has worked in various roles, including Help Desk, N1, N2, Supervisor substitute, and Supervisor N1. Victor has a strong background in SLA Habilidades Analizicas and has a proven track record in problem-solving, incident and requirements analysis, and prioritizing. He is skilled in ITSM ITIL v4 and has experience in troubleshooting IT support for clients. Victor has worked for companies like Hepta Informatica Ltda, Lanlink Informatica Ltda, Avansys Tecnologia, and Tecnologia.
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About
Experiência com Suporte técnico de informática há mais de 15 anos. Trabalhei em todos os níveis de serviço de Help Desk, N1, N2, Supervisor substituto N2 e Supervisor N1. > Experiência na gestão de SLA > Habilidades analíticas > Trabalho em equipe > Resolução de Problema > Gestão de Incidente e Requisições > Priorização dos chamados > Análise de indicadores > Base de conhecimento > Experiência em atendimento VIP > Gestão de equipe > Gestão com empatia > Experiência em ferramentas ITSM > ITIL v4 > Treinamentos > Operações de TI > Troubleshooting > Suporte ao cliente
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supervisor de suporte - líder técnico 1° nível | hdi sctl | itil v4 | md 100 | md 101 | hdi dast | mcsa |
Supervisor Deputy
Technical Support Analyst
IT Services and IT Consulting
Victor Hugo Barreto's Professional Milestones
- Support Technician II: Improving technical operations and improving customer satisfaction through streamlined processes and exceptional service.
- supervisor de suporte - líder técnico 1° nível | hdi sctl | itil v4 | md 100 | md 101 | hdi dast | mcsa | (2023-03-01~): Implementing streamlined processes and implementing effective strategies to enhance user satisfaction and drive technical success.
Education
Tecnologia Da Informação
2010-2013Certification
Colleagues
Alex Oliveira
Manager I Agilista I Transformação Digital I Scrum Master I Agile Coach I Product Owner I Product Manager
Rafael Jose Pires
Ticket Manager
Danield Dumont
--sr infrastructure analyst | vmware horizon | vmware certified professional | windows administrator microsoft 365 azure active directory dns dhcp | citrix
ANA ELISA LOPES
head hr | manager hr | culture | people developer | coach | hr business partner
Rafael Sá Oliveira
it contracts manager specialist in projects processes and best practices in itsm | itil 4 mp and itil expert
Other Named Victor Hugo Barreto
Frequently asked questions
We found 2 Victor Hugo Barreto's email addresses
Victor Hugo Barreto's social media include: Linkedin,
Victor Hugo Barreto works for Hepta Informática Ltda
Victor Hugo Barreto's role in Hepta Informática Ltda is supervisor de suporte - líder técnico 1° nível | hdi sctl | itil v4 | md 100 | md 101 | hdi dast | mcsa |
Victor Hugo Barreto works in the industry of IT Services and IT Consulting
Victor Hugo Barreto's colleagues are Alex Oliveira,Rafael Jose Pires,Danield Dumont
Victor Hugo Barreto's latest job experience is supervisor de suporte - líder técnico 1° nível | hdi sctl | itil v4 | md 100 | md 101 | hdi dast | mcsa | at Hepta Informática Ltda
Victor Hugo Barreto's latest education in Unijorge
