Support Analyst@ IXC Soft 
Campina Grande, Paraíba, Brazil
Victor Hugo Araújo Dantas
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Universidade Paulista
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FlashIntel GPTVictor Hugo Araujo Dantas is an experienced professional with 8.6 years of work experience. He is currently working as an Analista de Suporte Pleno in the support team of two different Unicode groups. He is involved in the TOTVS system, including DBAccess, AD, PDVs configuration, and N2 at DBAccess. Victor has also worked in customer service roles at Carajas Home Center, where he gained valuable experience in system maintenance, troubleshooting, and supporting the company's team.
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About
Analista de Suporte Pleno – Suporte a operações diárias em todo o grupo composto por doze unidades, envolvendo sistema TOTVS (Protheus-MICROSIGA), atuando no DBAccess, gerenciamento de AD, configuração dos PDVs, atendimento N2 através da multiplataforma de chamados, manutenção de computadores, realização de checagens rotineiras de funcionamento do sistema, resolução ágil de falhas, suporte aos demais setores da empresa.
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Support Analyst
IT Services and IT Consulting
Victor Hugo Araújo Dantas's Professional Milestones
- Junior Support Analyst (2015-02-01~2021-10-01): Provided efficient and timely technical support, resolving issues promptly and enhancing guest satisfaction.
- Support Analyst (2022-10-01~2023-02-01): Provided expert technical support, resolving customer issues efficiently and ensuring smooth operations.
Education
Tecnologia Da Informação
2017-2020Certification
Colleagues
Gustavo Bavaresco
web developer & technical product manager na ixcsoft - sistema de gerenciamento de provedores
Nelson Monteiro
product owner na ixc soft
Marcos Stingher
Product Owner | Maker
Alexandre Pagno Ferareze
Product Owner
Jean Detoni
Chief Technology Officer
Other Named Victor Hugo Araújo Dantas
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Victor Hugo Araújo Dantas works for IXC Soft
Victor Hugo Araújo Dantas's role in IXC Soft is Support Analyst
Victor Hugo Araújo Dantas works in the industry of IT Services and IT Consulting
Victor Hugo Araújo Dantas's colleagues are Gustavo Bavaresco,Nelson Monteiro,Marcos Stingher
Victor Hugo Araújo Dantas's latest job experience is Support Analyst at IXC Soft
Victor Hugo Araújo Dantas's latest education in Universidade Paulista
