Vidyullata Sonavane

A Self-Motivated Individual, Continuous Learner with Superior Communication and Interpersonal Skills, having total 11+ yrs. Of diverse experience in IT across different industries/domains/skills. -Having end to end solution designing, developing, implementing experience with infrastructure management suite consisting of different tools (ServiceNow, Discovery, Monitoring, Automation). -Experience in ServiceNow ITSM as in Development, Administration, Enhancements and Support -Experience in ServiceNow ITOM (Discovery, CMDB) Analysis, Solution Design, plan Implement, CMDB Enrichment, CSDM data modelling. End to End project delivery, Documentation, Leading the project. -Knowledge on Service Mapping, Event management modules of ServiceNow. -ServiceNow CSA Certified. -ITIL V3 Foundation Certified. -Good understanding of Agile methodology as have been following it for all the project deliverables Have past experience of Implementation, Configuration, Support and Administration of different Infrastructure Monitoring, Event management & Discovery tools like, BMC Patrol, BEM, BMC Proactive Net Performance Manager (BPPM), BMC TrueSight (BMC TSOM) , BMC ADDM, SolarWinds, HP SiteScope, CA UIM, Nagios, X-matters Alarm Point, BMC BladeLogic Client Automation (BBCA/Marimba), BMC Performance Manager Portal. Have good knowledge of, Databases: Oracle, SQL Operating systems: Windows, Linux, Aix, Unix