Vijay Gopal

With more than 20 years of experience in IT and an expertise in support engineering & service delivery, I’ve built a strong foundation for managing Tier 1, Tier 2, and Tier 3 global support organizations. Whether delivering products, software, or infrastructure as a service, I acknowledge the challenges and collaboration required to accomplish initiatives. It’s an art to leverage my team's mixed abilities to achieve innovative results and I’ve been successful in directing teams up to 300+ engineers at Microsoft.I’ve worn many hats throughout my career while providing support service delivery for Fortune 500 clients. As a result, I have a unique ability to manage multi-disciplinary projects and to navigate complex challenges found in hybrid and cloud computing environments. A few accomplishments I’m proud of include:» Led offshore and nearshore supplier outsourcing delivery and business transitions while steering Microsoft’s multi-million-dollar supplier delivery program strategy for Office 365 technical support operations.» Achieved strong customer satisfaction results while leading 300+ supplier and Microsoft Engineers delivering product and service support by owning planning, readiness, service delivery, and results.» Realized significant cost savings in millions over time while managing a $20M budget to drive continuous improvements and business efficiencies in offshore captive and supplier technical support delivery centers.» Attained an MBA in Human Resources and successfully partnered with Microsoft HR teams in helping build several behavioral frameworks to improve results for 100+ employees.