Vince O. Valenzuela

Operations Leadership ★ Continuous Improvement ★ IT / Business Liaison ★ Customer-Centric Focus Business leader proven to champion mission-critical infrastructure projects, direct the deployment of state-of-the-art technology platforms, oversee integration of acquired organizations, and champion continuous improvement through process, system, and procedure design. Identify, assess, and resolve issues impacting operational and service excellence, performing analytical deep-dives to uncover organizational needs, defining requirements, and leading full-lifecycle projects from needs assessment to system design, implementation, UA testing, training, change leadership, QA, maintenance, and troubleshooting. Key Strengths: ★ Strategic Vision: Establish processes and systems critical to eliminating misalignment, streamlining processes, and optimizing metrics. ★ Program Leadership: Apply the business and technical acumen to lead programs and projects from a technical and non-technical perspective. ★ Relationship Management: Skilled at balancing demands of departments with stakeholder expectations. Understands the relationships between stakeholders and executive management. ★ Staff Development: Build high-performance teams, coaching and training to elevate skills, close gaps, and capitalize on development. ★ Risk Mitigation: Perform sound research and analysis to identify and mitigate risks in the design and deployment of new systems. ★ Communication: Communicate effectively between business and IT stakeholders, serving as a trusted resource to both groups.