Viney Devgun

> Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS, QinQ, VLAN, etc.). > Performing network maintenance and OS upgrades including Switch and router OS, patches, hotfixes, and security configurations. > Monitoring performance and ensure system availability and reliability. > Monitoring system resource utilisation, trending, and capacity planning include all devices related to DC. > Providing Level-1/2 support and troubleshooting to resolve issues in minimum restoration time. > Working within established configuration and changes management policies to ensure awareness, approval, and success of changes made to the network infrastructure. > Establishing a working relationship with vendors and related IT personnel for problem resolution. > Informing alerts to respective managers and team leaders. > Performing preventive maintenance of all network-related equipment & services and gets it done for other equipment with respective managers. > Supporting Field Support Engineers to rectify access network issues and customer issues.