Vinod Rathod
Rani Channamma University, Belagavi
Tell me more about Vinod Rathod?
Vinod Rathod is an experienced service delivery manager with 8.1 years of work experience. He is based in India and currently works at Axis Bank Ltd. Vinod is responsible for ensuring timely processing of bank transactions, resolving customer queries, and improving customer service levels. He is responsible for lead generation for current accounts and savings accounts, ensuring compliance with bank rules, processes, and procedures, and ensuring compliance with internal guidelines and procedures. Vinod also ensures compliance with bank's products, financing systems, processes, and regulatory norms.
For inquiries about Phone Number and Email, please click here Unlock Contact
Emails and Phone Numbers
About
Service delivery manager is one of the integral positions in the Branch Operations Team. A SDM is primarily responsible for timely processing of bank transactions like funds transfer, Cheques, Opening of Accounts, reconciliation of office accounts, ensuring timely resolution of customer queries and improving customer service levels. A SDM is responsible for lead generation for Current Account and Savings Account - CASA to new customers and deepening of account balances for existing customers. The SDM conducts outbound marketing calls and scouts for new leads and referrals to generate business. He/ She ensures compliance to the bank's rules - internal guidelines, processes and procedures. He/ She is responsible for improving the Internal Audit Operational Efficiency score of the branch by timely completion of assigned tasks on continuous basis. He/ She is involved in protecting bank's property as per safety norms and ensuring ethical conduct in ordinary course of business. A SDM is also responsible for Cross Sell of third-party products (Life Insurance - LI, General Insurance - GI, Mutual Funds - MF, Debit/ Credit Cards, etc. To the existing customer base. An SDM is also provided with internal certifications in the areas of enhancing Knowledge about Bank's Products, Finacle system, Processes and Regulatory norms like Know Your Customer, Anti Money Laundering - AML, etc.
...See MoreWork Experience
Branch Sales Manager
Sales Officer
Banking
Vinod Rathod's Professional Milestones
- Service Delivery Manager (2019-04-01~): Successfully implemented streamlined processes, resulting in increased efficiency and improved customer satisfaction.
- Customer Service Executive (2017-06-01~2019-04-01): Assisted in delivering exceptional service, optimizing customer satisfaction and loyalty.
Education
Business Administration And Management,
General
1293840000-1388534400Certification
Colleagues
Other Named Vinod Rathod
Frequently asked questions
We found 2 Vinod Rathod's email addresses
We found 1 Vinod Rathod's phone numbers
Vinod Rathod's social media include: Linkedin,
Vinod Rathod works for Axis Bank
Vinod Rathod's role in Axis Bank is Branch Sales Manager
Vinod Rathod works in the industry of Banking
Vinod Rathod's colleagues are Yash Laturiya,Gayatri Devraj,Manohar Bijlani
Vinod Rathod's latest job experience is Branch Sales Manager at Axis Bank
Vinod Rathod's latest education in Rani Channamma University, Belagavi