transition manager - global transitions at wipro limited@ Wipro
Bengaluru, Karnataka, India
Vishal Kupekar
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FlashIntel GPTVishal Kupekar is an experienced professional with 18.2 years of work experience in technical/infra support in the telecom/retail domain. He has a strong background in client relationship and escalation management, with a focus on SLA. Vishal has traveled to Canada and Australia for transitions, handling a team of 25 Systems Engineers. He is skilled in analyzing trending on CSATs, AHT, Open tickets, Escalations, and Share feedback for call review. Vishal also has experience monitoring call volumes and resolving call failures. He has worked at Cognizant, Infosys BPM, and Wipro, gaining valuable experience in the field.
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12.5+ years in Technical/ Infra Support in Telecom/ Retail Domain. Client Relationship & Escalation Management. Effective Service Delivery on SLA are core strengths. Traveled to Canada & Australia for Transitions. Handling a Team of 25 Systems Engineers, responsible for overall achievement of the team, division goals, Service levels etc. Analyze trending on CSATs, AHT, Open tickets, Escalations and Share feedback for call review, DSATS, Escalations. Monitoring incoming, outgoing and handled call volumes with the help of call monitoring tools. Keep a watch on the call pattern and escalate if no calls are coming into the queue to identify the point of failure and to resume work at the earliest.
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transition manager - global transitions at wipro limited
IT Services and IT Consulting
Vishal Kupekar's Professional Milestones
- Team Leader (2009-06-01~2011-01-01): Enhanced team performance through strategic leadership and effective team management.
- Associate Operations Manager (2011-07-01~): Implemented efficient processes and implemented effective strategies to drive productivity and business growth.
Skill
Service Delivery
Transition Management
Mis
Bpo
Sla
Incident Management
Major Incident Management
Service Desk Management
Management
Technical Support
Team Management
Business Process
Certification
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Vishal Kupekar works for Wipro
Vishal Kupekar's role in Wipro is transition manager - global transitions at wipro limited
Vishal Kupekar works in the industry of IT Services and IT Consulting
Vishal Kupekar's colleagues are Karthik goud Nandagiri,Khan Anwarul Hashmat,Nikhil Kayasth
Vishal Kupekar's latest job experience is transition manager - global transitions at wipro limited at Wipro
