Critical Incident Manager@ HCLTech
#8 Plot No.73 4th Main,2nd Cross,Lakshminarayana Lyt Munekolala,Marathalli,Bangalore. mail:[email protected]
Vivek Bharti
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University of Wales
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FlashIntel GPTVivek Bharti is an experienced IT professional with over 20 years of work experience. He has a strong background in incident management, ITIL, and team management. Based in Sweden, Vivek has worked in various roles, including Critical Incident Manager at HCLTech and Process Consultant at Altran. He is skilled in identifying customer requirements, implementing ITSM policies, and implementing operational support. Vivek is known for his ability to understand customer requirements and deliver successful outcomes.
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Overall 16 years of IT experience, with 13+ years in IT Service Management, Process Improvement, Business & IT Alignment, and Global IT Change Management. Expertise includes understanding customer requirements, determining their level of expectation to design and implement end to end ITSM policies and procedures from analysis, planning, design, implementation, operations support and improvements. Strengths are agile project planning, prioritizing and scheduling, team development, business analysis, requirement management, IT Change Management and documentation. High ability to get the supplier, development team and the business to work and strive towards the same goal for a successful outcome. Excellent understanding of the product life-cycles and methodologies, both agile and traditional.
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Critical Incident Manager
IT Services and IT Consulting
Vivek Bharti's Professional Milestones
- Incident Manager (2013-09-01~2015-03-01): Successfully managed and resolved complex incidents, ensuring timely and efficient resolution of potential incidents.
- Change And Incident Manager And Business Recovery Manager (2006-10-01~2010-02-01): Successfully executed complex change and incident assessments, enhancing operational efficiency and ensuring customer satisfaction.
Education
Marketing
2005-2006Skill
Incident Management
Itil
It Service Management
Service Delivery
Team Management
Management
Vendor Management
Change Management
It Operations
Requirements Analysis
Transition Management
Process Improvement
Service Management
Bpo
Sla
Business Process Improvement
Business Analysis
Transitions
Project Management
Pmp
Process Consulting
Itil Process
Service Improvement
Problem Management
Continuous Process Improvement
Service Delivery Management
Service Integration
Certification
Colleagues
Other Named Vivek Bharti
Frequently asked questions
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We found 1 Vivek Bharti's phone numbers
Vivek Bharti works for HCLTech
Vivek Bharti's role in HCLTech is Critical Incident Manager
Vivek Bharti works in the industry of IT Services and IT Consulting
Vivek Bharti's colleagues are Kk Sh,Carol Klink,Arayah Buckner
Vivek Bharti's latest job experience is Critical Incident Manager at HCLTech
Vivek Bharti's latest education in University of Wales
