Vivek Katiyar

• Highly motivated, competent, result oriented Post-Graduate Diploma in Business Administration, backed with Bachelor of Engineering, offering over 12 years of experience in software testing and consulting industries • Proven leader and team builder with deep knowledge of enterprise software implementation, customer support functions, quality assurance, with specialization in Talent Management/Human Capital Management, and Software as a Service • Extensive experience in customer support, analysis, consulting, functional application design, testing, test automation, team management and system implementation • Committed and independent leader who balances the need of the client with those of the team and company with proven success for all towards the support of company vision, retention, profitability, productivity, key performance metrics and customer satisfaction • Serving in a variety of roles including professional services and customer support manager, application support consultant, functional consultant, quality assurance, lead quality engineer, test engineer, technical sales and developer Specialties: Professional Services, Customer Support, Quality Assurance, Manual and Automated testing, Client Management, Team Management, Training and Development, Resource Management and Optimization, Communication and cross functional Collaboration, Software as a Service, Requirement Analysis, Functional Specifications, Test Artifacts, Process Analysis, Development and Compliance