senior technical support manager @ snowflake | technical support leadership@ Snowflake
Bengaluru, Karnataka, India
Vivek Kulshreshtha
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National Institute of Technology Warangal
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FlashIntel GPT
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FlashIntel GPTVivek Kulshreshtha is a Support Management professional with 18.7 years of experience in data application product support. He has expertise in Unix, data warehousing, Informatica, SQL, and more. Based in Bengaluru, India, Vivek has worked in various roles, including Senior Technical Support Manager at Snowflake and Manager at Cloudera. He is passionate about customer success and has a strong track record in team leadership and customer service. Vivek is dedicated to delivering exceptional customer service and ensuring customer satisfaction.
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About
Support Management professional with 14 years of overall experience in data application product support including 4 years in Support management. Passionate about and committed to customer success and support excellency.
Work Experience
senior technical support manager @ snowflake | technical support leadership
Senior Technical Support Manager
Senior Technical Support Manager
Software Development
Vivek Kulshreshtha's Professional Milestones
- Technical Support Manager (2017-02-01~2019-03-01): Streamlined technical support processes, reducing response time and improving customer satisfaction.
- Senior Technical Support Manager (2019-11-01~): Developing and implementing streamlined technical support processes to improve customer satisfaction and exceed customer expectations.
Education
Computer Science
2000-2004Skill
Unix
Data Warehousing
Informatica
Sql
Databases
Etl
Data Integration
C++
Agile Methodologies
Web Services
Oracle
Integration
Pl/sql
Debugging
Requirements Analysis
Team Leadership
C
Mentoring
People Management
Testing
Gnu Debugger
Sdlc
Windbg
Odbc
Crm
Customer Service
Customer Satisfaction
Truss
Strace
Software Development Life Cycle
Big Data
Java
Management
Dbx
Disassembly
Sla
Gap Analysis
Resource Management
Team Management
Customer Insight
Customer Relationship Management
Operational Excellence
Kpi Reports
Customer Escalation Management
Hadoop
Product Reviews
Customer Service Operations
Certification
Colleagues
Other Named Vivek Kulshreshtha
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Vivek Kulshreshtha's social media include: Linkedin,
Vivek Kulshreshtha works for Snowflake
Vivek Kulshreshtha's role in Snowflake is senior technical support manager @ snowflake | technical support leadership
Vivek Kulshreshtha works in the industry of Software Development
Vivek Kulshreshtha's colleagues are Kristin Myros,Arun S.,Abhishek Agrawal
Vivek Kulshreshtha's latest job experience is senior technical support manager @ snowflake | technical support leadership at Snowflake
Vivek Kulshreshtha's latest education in National Institute of Technology Warangal
