Vivek Madan
Complaints Capture Analyst@ American Express
Gurgaon, Haryana, India
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Vivek Madan is a highly experienced professional with 16.3 years of work experience in agency development. He is currently working as a System Analyst at Vserv Business in India-Haryana-Gurgaon. Previously, he held positions at American Express, Quatrro, and IBM, where he gained expertise in data architecture, complaint capture analysis, and quality analysis. Vivek has a strong background in IT services and consulting, with a focus on areas such as data analysis, compliance, and financial services. He is a valuable asset in the field of data analysis and has worked with a wide range of clients, including large corporations, government agencies, and non-profit organizations.
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Emails and Phone Numbers

@gmail.com
@aexp.com
@americanexpress.com
+91 987325****
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About

System Analyst at Vserv Business... joydeep banerji. Agency Development Manager at MAX LIFE... Pallav Khanna Analyst (AR & Bank Reconciliations) at.

Work Experience

World Financial Center, 200 Vesey Street, New York, NY, 10285, US

Financial Services

76351
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Vivek Madan's Professional Milestones

  • Complaints Capture Analyst (2013-04-01~2015-10-01): Improving processes and driving successful resolution of complaints, maximizing productivity and maximizing customer satisfaction.
  • Quality Analyst (2007-06-01~2012-11-01): Driving successful product tests and implementing evidence-based processes to optimize quality and meet customer expectations.
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Education

National Institute of Management Solution
National Institute of Management Solution

Quality And Operation Management

2010-2012
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