Wadim Schreiner

I am an experienced customer champion, a seasoned executive leader and a change agent who keeps a tight focus on delivering exceptional benefits and experiences for customers and outcomes for businesses.A mentor and coach by heart, I have led multiple small and large size commercial and marketing teams on both agency and corporate side in developing and executing customer-first strategies that required complex internal and external negotiations and extensive relationship building. With a deep passion for people, I want to bring together the power of data with the intimate knowledge of consumer behaviour and psychology, creating exceptional customer journeys and superior commercial returns.CUSTOMER FIRSTI am a customer advocate that keeps decisions focused on creating the best value for the customer. I believe in setting good customer metrics, uncovering deep customer insights and ongoing customer engagement OPERATIONAL IMPROVEMENTS & CUSTOMER EXPERIENCEI have delivered on exceptional customer experiences while creating sigificant operational savings across the value chain. I have redesigned Customer Experience Journeys for bricks & mortar and in the digital environment.LEADERSHIP/COACH/MENTORI have led cross-functional teams across large projects; hired, trained, mentored and developed over 250 individuals and continue to be recognised for bringing the best out of teams and in delivering on initiatives. I have led multicultural teams of up to 65 members. STORYTELLINGI believe in the power of the story and am a passionate marketer and communicator. Customer | Marketing |Leadership | Customer Experience | Strategy | Agile | Brand | Communication | Insights | Big Data | Negotiation | Digital |