Waldir Monteiro
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Waldir Monteiro is a highly experienced professional with 23.7 years of work experience in the telecommunications industry. He has a strong background in team leadership, VoIP, customer service, and operating systems. Based in Brazil, Waldir started his career as a quality control manager in a factory in Ireland and later transitioned to third-tier technical support for telecommunications companies such as Embratel, Telmex, AT&T, and British Telecom. He has a proven track record of coordinating bilingual customer service teams and delivering excellent KPIs. Waldir is now seeking employment opportunities in Ireland to further his expertise in software production.
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About
Waldir started his career in 2000 as a quality control manager in a factory in Ireland. By then, he had the opportunity to learn about the process and how to design, produce and deliver household goods. Back to his mother land, Brazil, in 2001, he immersed himself in third tier technical support for big telecommunications names such as the Brazilian Embratel, Telmex, AT&T and British Telecom. We grew into coordinating bilingual customer service teams in 2013 where he guided and mentored his team to deliver excellent KPI's. While working for Embratel, Waldir also kept his business established and maintaining custom development of applications to other small businesses. Waldir became a JEE Developer with experience in building enterprise applications and supporting critical business requirements. Waldir is looking for employment permit in Ireland as he believes his extensive experience with software production is an asset in such growing and multicultural market.
...See MoreWork Experience
Environmental Technician
Food and Beverage Manufacturing
Waldir Monteiro's Professional Milestones
- Bilingual It Supervisor (2013-01-01~2016-01-01): Implemented cutting-edge technological advancements to enhance productivity and streamline IT operations.
- Technical Support (2011-01-01~2013-01-01): Delivered exceptional technical assistance, resolving customer needs and driving customer satisfaction.
Skill
Telecommunications
Team Leadership
Voip
Atendimento Ao Cliente
Sistemas Operacionais
Strategic Planning
Troubleshooting
Customer Service
Html
Microsoft Office
Microsoft Excel
Microsoft Windows
Linux
Microsoft Word
Microsoft Powerpoint
Sql
Java
Jsf
Primefaces
Hibernate
Spring Security
Spring Mvc
Css
Microsoft Project
Ferramentas Uml
Qa
Test Scripts
Dns
C++
Certification
Colleagues
Dennis Clark
Trading Director
Helen Galway
Executive Assistant To The Chief Executive Officer
Niall Browne
Chief Executive Officer
Shane Slattery
Chief Information Officer
Peter Roche
General Manager | Site Manager | Beef Lamb Patty Production | Retail Packing
Other Named Waldir Monteiro
Frequently asked questions
We found 3 Waldir Monteiro's email addresses
Waldir Monteiro's social media include: Linkedin,
Waldir Monteiro works for Dawn Meats
Waldir Monteiro's role in Dawn Meats is Environmental Technician
Waldir Monteiro works in the industry of Food and Beverage Manufacturing
Waldir Monteiro's colleagues are Dennis Clark,Helen Galway,Niall Browne
Waldir Monteiro's latest job experience is Environmental Technician at Dawn Meats