Walter Raymond Colőn

Walter Raymond Colón 1273 Scarlet Oak Circle Vero Beach Fl. 32966 772-532-7600 Cell 772-257-5859 Home Email: [email protected] 17 years of Management experience in a Call Center Environment with 8 years as a Customer Service Representative in in various areas of the collections industry to include: repossessions, collections, customer service, data analysis, process specialist and trainer. I have excellent knowledge of business development/strategies, operations, project and staff management. I have been highly successful in developing loyal, top-performing staff. I bring with my experience: strong interpersonal skills with expertise in developing and maintaining productive working relationships with clients and staff at all levels. I am regarded as a respected manager who leads by example through effective motivation and training to achieve excellent results. Consistently meet deadlines and unit and departmental goals. I am a creative problem solver with exceptional analytical skills. Outstanding ability to comprehend multi-faceted problems, frame effective solutions, and see all projects through to a successful end. CORE COMPETENCIES Ø Created and developed several top performing teams to meet and exceed assigned portfolio goals and be in the top 3 teams in the company. Surpassing goals assigned goals by 5% to 15%. Ø Knowledge in analytics and statistics for forecasting productivity and maximizing profitability. Ø Excellent communications, intrapersonal & negotiation skills. Ø Proficient in Office products: Excel, Word, Power Point, Outlook and Nice call monitoring system. Ø Proficient in various collections and customer service Windows Data Base programs, various search tools with high proficiency with the FDCPA. Ø Bilingual skills – Fluent in Spanish CAREER HIGHLIGHTS Ø Managed specialty team to achieve and surpass production