Wannee Peeramanchai

With over 20+ years of career in Telco, Retails business and IT, my experiences are covering service management and operation, project management, people management and customer experience management Experiences: -Leading Data Governance Improvement & Data Analytics for Jaspal Group for strengthen Data Strategy, Data Security, Data Standardize and establish Cloud Data Platform to BI Solution. -Leading with successfully launched the e-commerce international project for cpschaps.com with overseas vendors for fully API/EDI integration from ERP to Magento Cloud system and fully system integration from Jaspal Distribution Center to external Fulfillment & Logistic companies. - Leading Customer Experience Improvement for Telenor Group (across Europe and Asian) by establish the End to End NPS (Net Promoter Score) from setting the strategy, framework, methodology, processes, tools, KPI measurement, near Real-time Organization visibility and create Organization involvement. This leading the capturing Customer Voice from NPS Survey, leading data analysis into actionable insight and improvement strategy. - Leading the company top priority “Customer Centricity” program which deliverable is 50% Customer complaint reduction by working directly under CEO, CTO, CMO for establish company improvement actionable from Customer Complaint analysis. Result make dtac won the CustomerCentricity award in Telenor group in 2015. -Leading the Digital Transformation for Capturing Market competition, overcome the company top priority challenge of “X3 faster Network Expansion” by initiate and leading the Digital Transformation “Flip for Site Idea” that reverse thinking and destroy the bottleneck of Network Rollout. With this initiative, Only couple months after this initiative launched, dtac received over 10,000 locations proposed and finally achieved the goal of x3 faster Network Expansion. - Practical Processes improvement by leading at company level to work with international cultures across Telenor Group to set up, improved process standardize to all companies under Telenor Asia with ITIL foundation. -More than 10 years’ experiences on IT software development, Project Management, Service Performance Management, Service Improvements and intense experiences in Service Operation on various platforms such as CRM, ERP, etc. -More than 15 years in People Management: Not only managing 30+ staffs, outsources and vendors, but also successfully leading peoples in the special assignments across organization at company level and across multi-national companies at group level.