Service Delivery Manager@ Capgemini Engineering
Perth, Western Australia, Australia
Warren Brickett
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University of Calgary
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FlashIntel GPTWarren Brickett is a highly motivated IT Manager with over 15 years of experience in establishing and improving IT Services. He specializes in ensuring quality services are delivered to businesses and maintaining high client satisfaction. Warren is skilled in IT service management, incident management, and ITIL. He has a strong track record of working with delivery teams to implement ITIL processes and drive process improvements. Warren is currently based in Australia and has worked in various roles in the IT industry.
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About
I am a highly motivated IT Manager with over 15+ years working in establishing and continuously improving IT Services. My main drivers include: ensuring quality services are being delivered to the business, ensuring business requirements are being met, maintaining a high level of client satisfaction with the services being delivered, working with delivery teams to put in place services and process improvements based on ITIL, seeing the development of people I manage.
Work Experience
Service Delivery Manager
IT Services and IT Consulting
Warren Brickett's Professional Milestones
- Technical Support Team Lead (2003-08-01~2007-03-01): Assisting in managing and coordinating technical support teams, ensuring seamless operations and customer satisfaction.
- It Service Delivery Manager, End User Computing With Pta (2017-01-01~2018-08-01): Driving operational excellence, ensuring seamless service delivery and customer satisfaction for end user computing and digital experiences.
Education
English Language And Literature,
General
441763200-599616000Skill
It Service Management
Incident Management
Itil
Transitions
Managed Services
Cmdb
It Governance
Change Management
Team Management
Team Leadership
Service Management
Service Delivery
Infrastructure
Service Improvement
Sla
Governance
Data Center
Service Desk
It Operations
Problem Management
Project Delivery
It Outsourcing
It Management
It Strategy
People Management
People Skills
People Development
Csi
Microsoft Excel
Service Level Agreements
Business Process Improvement
Outsourcing
Business Continuity Planning
Iso 20000 Compliance
Setting Kpis
Certification
Colleagues
Other Named Warren Brickett
Frequently asked questions
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Warren Brickett's social media include: Linkedin,
Warren Brickett works for Capgemini Engineering
Warren Brickett's role in Capgemini Engineering is Service Delivery Manager
Warren Brickett works in the industry of IT Services and IT Consulting
Warren Brickett's colleagues are Chinmay Chepurwar,Francesco Tamberi
Warren Brickett's latest job experience is Service Delivery Manager at Capgemini Engineering
Warren Brickett's latest education in University of Calgary
