Wayne McCance

A highly experienced, innovative and adaptable Pre-Sales, Senior Customer Relationship and Business Development Professional, with a proven track record of delivering client engagement results ahead of expectations for a number of blue chip national and international organisations. Acknowledged as a champion for customer experience excellence, utilising an in-depth technology expertise to enhance and extend the service provision, achieving significant commercial outcomes for all stakeholders. Adept at driving performance improvement initiatives by delivering commercial and operational transformations across a wide variety of business functions, whilst gaining effective and broad-based stakeholder engagement through clear communications across all media. A strong and pro-active team member and leader, able to build, motivate, coach, train and mentor teams to work cohesively to achieve individual targets, team and company objectives, whilst maintaining the customer as the target for service provision excellence.