Service Delivery Manager@ Cochlear
Petaling Jaya, Selangor, Malaysia
Wee Alex
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Coventry University
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FlashIntel GPT
Tell me more about Wee Alex?
FlashIntel GPTWee Alex is a highly experienced IT professional with over 17 years of expertise in the industry. He has a strong background in Shared Services Industy and has successfully managed system development, customer support, and compliance with ITIL standards. Wee Alex is skilled in managing remote teams and has a deep understanding of various business IT applications and infrastructure landscapes. He has worked in various roles, including Service Delivery Manager and Global IT Service Desk Manager. Wee Alex is known for his excellent communication skills and ability to connect with people in diverse cultures and diversity.
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About
More than 17 years of experience in the IT industry of which 10 years in Shared Services Industy. Broad exposure system development lifecycle, customer support, managing compliance with ITIL standards, quality vendor management and project roll out for global scale. Experienced in harmonizing and migrating to global IT platform. Has strong management knowledge of numerous business IT applications, IT/IS Infrastructure landscapes and possess effective communication skills in managing remote teams. Strong cultural skills and experiences in dealing with peoples in various culture and diversity Core Experiences: Vendor Management, People management and Development, Call center, Service Management, Project Management, Operational Support.
...See MoreWork Experience
Service Delivery Manager
Medical Equipment Manufacturing
Wee Alex's Professional Milestones
- Sales Manager (2007-01-01~2008-07-01): Achieved record-breaking sales revenue through strategic planning and effective team management.
- Manager, Apac Service Management (2013-07-01~2015-07-01): Streamlined service operations and improved customer satisfaction through effective communication strategies and strategic process improvement.
Education
Business,
Bachelors,
Bachelor Of Arts
1998-2001Skill
Change Management
Service Management
Sap
Project Management
Itil
Process Improvement
Telecommunications
Erp
It Service Management
Business Process
Sales
Management
It Management
Cross Functional Team Leadership
Business Process Improvement
Project Portfolio Management
Business Intelligence
Business Analysis
Outsourcing
Process Engineering
It Strategy
Leadership
Team Leadership
Team Management
Service Delivery
Vendor Management
Incident Management
Project Planning
Strategy
Infrastructure
Certification
Colleagues
Kristy Housley
workplace wellness partner @ cochlear | owner healthy mindful mums | group fitness instructor @ life time
Rajeeva Kumar Tripathi
net full stack developer | scrum master | product owner | mcp | mcts | azure cloud | csm | safe 5 0 | agile
James Ruming
product owner for customer service at cochlear
Akrit Sethi
software product owner | delivery manager at cochlear
Sandy Simsek
Product Owner | Senior Business Analyst
Other Named Wee Alex
Frequently asked questions
We found 2 Wee Alex's email addresses
Wee Alex's social media include: Linkedin,
Wee Alex works for Cochlear
Wee Alex's role in Cochlear is Service Delivery Manager
Wee Alex works in the industry of Medical Equipment Manufacturing
Wee Alex's colleagues are Kristy Housley,Rajeeva Kumar Tripathi,James Ruming
Wee Alex's latest job experience is Service Delivery Manager at Cochlear
Wee Alex's latest education in Coventry University
