Wenceslao "Wenslow" De La Mora

An Aftersales professional with domestic and international expertise across a broad range of automotive and related enterprise functions. - Developing and Implementing Service and Parts Sales and Marketing Initiatives - Implementing Service and Parts Process Improvement - Launching and developing Service and Parts Operations in Emerging Markets - Market Research and New Product Launches across Multiple Distribution Channels - Managing and developing technology and web tools An effective leader with exemplary skills in marketing, customer service, quality, and process improvement initiatives focused on customer satisfaction and retention. A demonstrated ability to lead cross-functional and cross-cultural teams. - Directed Highly Visible Operations and Sales Teams (Corporate, Regional/Field, International) > Sales and Marketing > Warranty Operations and Systems > Customer Service and Technical Support Able to leverage both a logical and creative approach to problem solving. Proven results from the ability to cultivate and promote global perspective to leadership, strategy, business development, and managing change. - Developed and Implemented Strategy to Increase Service and Parts Revenue - Developed and Implemented Strategy to Reduce Warranty Expense Specialties: International experience with focus on Latin America and Asia, strategy and planning, service and parts operations (OEM and aftermarket), service and parts sales and marketing, dealer and distributor process improvement, customer experience and service retention, systems and web development, project management, market research.