Sales and Customer Services Manager@ first direct
Leeds, Leeds, United Kingdom
Wendy Duncan
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Lane College
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Tell me more about Wendy Duncan?
FlashIntel GPTWendy Duncan is an experienced individual with over 40 years of work experience in the customer services industry. She has a strong background in customer experience, cross selling, contact centers, and customer service training. Wendy is known for her strong leadership skills and ability to deliver results. She has worked at first direct in various roles, including Sales and Customer Services Manager and Lending Manager. Wendy is a highly skilled communicator and influencer, known for her ability to thrive in fast-moving environments. She is currently based in Leeds, United Kingdom.
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About
An individual with extensive experience in the customer services arena who thrives in a fast moving environment of change. A strong communicator and influencer and recognised as one who delivers results.
Work Experience
Sales and Customer Services Manager
Sales Manager
Lending Manager
Call Centre Manager
Call Centre Team Leader
Banking
Wendy Duncan's Professional Milestones
- Lending Manager (2005-01-01~2007-01-01): Streamlined loan processing, optimizing efficiency and reducing processing time.
- Sales and Customer Services Manager (2008-01-01~): Increasing sales revenue by implementing effective sales strategies and enhancing customer satisfaction.
Education
Business
1983-1985Skill
Customer Experience
Cross Selling
Contact Centers
Customer Service Training
Relationship Management
Team Leadership
Customer Acquisition
Call Center
Customer Retention
Performance Management
Project Delivery
Training
Mortgage Lending
Retail Banking
Banking
Employee Engagement
Leadership
Leadership Development
Management
Call Centers
Financial Services
Stakeholder Management
Credit Cards
Sales
Credit
Customer Satisfaction
Change Management
Team Management
Loans
Customer Service
Insurance
Project Planning
Risk Management
Business Transformation
Coaching
Internet Banking
Certification
Colleagues
Matt Booth
freelance designer ux ui founder of blab
Jordan Holton
people product owner at first direct
Duncan Saul
Customer Proposals Manager
Jordan Conboy
propositions - owner of a key customer segment
Chris Pitt
chief executive officer at first direct
Other Named Wendy Duncan
Frequently asked questions
We found 2 Wendy Duncan's email addresses
Wendy Duncan's social media include: Linkedin,
Wendy Duncan works for first direct
Wendy Duncan's role in first direct is Sales and Customer Services Manager
Wendy Duncan works in the industry of Banking
Wendy Duncan's colleagues are Matt Booth,Jordan Holton,Duncan Saul
Wendy Duncan's latest job experience is Sales and Customer Services Manager at first direct
Wendy Duncan's latest education in Lane College
