Customer Service Loyalty@ EWAYSINDO MAKMUR, PT
Jakarta, Jakarta Raya, Indonesia
Widya Astuti
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Universitas Jayabaya
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Tell me more about Widya Astuti?
FlashIntel GPTWidya Astuti is an experienced professional with 8.1 years of work experience. She is currently working as a SSU (Seller Support) JD.IDAgustus 2020. Widya has been working in various roles, including as a seller, photographer, and seller center. She also has experience in customer service and customer service. Widya has a strong background in data analysis and problem-solving. She is skilled in handling complaints and has a track record of delivering high-quality results.
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About
SSU (Seller Support) JD.IDAgustus 2020 - Desember 2020Membantu seller untuk upload foto produk.Push seller agar upload foto produk & melengkapi dokumen lainnya.Memandu seller menggunakan sellercenter.Menjawab pertanyaan dan keluhan seller melalui email dan WhatsApp.Customer Service Loyalti PT Ewaysindo Makmur (Frisian Flag) November 2018 - Juli 2020Frisian Flag1. Menangani keluhan pelanggan dengan cepat yang masuk melalui website IbudanBalita, Facebook IbudanBalita, Telepon, Email dan Twitter.2. Menghubungi pelanggan melalui telepon. 3. Membantu pelanggan untuk mendapatkan jawaban atau informasi yang dibutuhkan.4. Mengupdated data based pelanggan dengan informasi/data terkini5. Melakukan koordinasi dengan departemen lain untuk keluhan pelanggan.6. Mengupdated alamat pengiriman hadiah di sistem.FrisoUntuk Friso :Akuisisi Kemitraan1. Mengarahkan pemilihan dan penghapusan data berdasarkan area yang memenuhi syarat.2. Mengirim data prospek terpilih ke tim akun3. Mengirim sampel friso ke data prospek yang memenuhi syaratComplaint handling1. Menindaklanjuti aduan yang diterima dari tim inbound2. Penghubung antara tim account dan pelangganEways LinksindoSSU (Seller Support) Lazada.co.idDec 2016 - Agustus 2018Job Desc :- Responsible helping new seller sell in Lazada.- Focusing on Fashion Category (Fashion, Watches, Jewellry, Sport and Outdoor, Travel and Luggage)- Push seller to upload their first SKU (Stock Keeping Unit) including give them Seller Center Training.- Do incubation for seller in terms to increase their sales (Promotion, boosting, etc)- Analize on which fashion product that sales most currently- Analize on seller performance (product view, orders, stock, SKU uploaded, SKU competitiveness).Customer Service Lazada.co.idOct 2015 - Dec 2016Job Desc :- Handle complain customer from call, chat and email via Zendesk.- Call back customer to follow up their complain from email, chat or call.- Giving information about product- Reply email from customerPT. Transcosmos Indonesia2013 - 2015Customer Service Halo SuzukiJob Desc :- Handling complain from customer Suzuki - Handling Request Emergency- Reply email from customer- Call Dealer, Technician and Towing
...See MoreWork Experience
Customer Service Loyalty
IT Services and IT Consulting
Widya Astuti's Professional Milestones
- Customer Service Representative: Delivered exceptional customer service, resolving issues promptly and exceeding expectations.
- Customer Service Loyalty (2018-11-01~): Implementing strategic sales initiatives to enhance customer satisfaction and loyalty.
Education
Accounting,
Bachelors
2000-2004Certification
Colleagues
Other Named Widya Astuti
Frequently asked questions
Widya Astuti works for EWAYSINDO MAKMUR, PT
Widya Astuti's role in EWAYSINDO MAKMUR, PT is Customer Service Loyalty
Widya Astuti works in the industry of IT Services and IT Consulting
Widya Astuti's colleagues are Erva Charonei,Zyakie Banuya,Syukri Niam H
Widya Astuti's latest job experience is Customer Service Loyalty at EWAYSINDO MAKMUR, PT
Widya Astuti's latest education in Universitas Jayabaya
