Service Operations Manager@ Flagship Networks Inc.
Trumbull, Connecticut, United States
Will Henry
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Penn Manor High School
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FlashIntel GPTWill Henry is a highly motivated Information Technology specialist with over 18 years of experience in various roles. He excels in providing technical solutions and meeting challenging goals while staying on target and budget. Will is skilled in customer relations management, desktop and server support services, mobile and tablet technologies, Kaseya management, staff mentoring, and process improvement. He has worked in various positions, including Hsis IT Manager for Yale School of Medicine and Service Operations Manager at Flagship Networks Inc. He also has experience as an IT Director of Support Services and IT Service Delivery Manager at HEI Hotels & Resorts.
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About
A highly motivated Information Technology specialist with over 18 years of experience in a variety of roles. Quickly learns new technologies and implements them according the business initiatives. Has the proven ability to provide technical solutions and meet challenging goals while working to stay on target and budget. Specializes in over exceeding internal/external customer and client satisfaction consistently. Practiced in using proven tools and methodologies to ensure consistency, quality and optimum results. Continual staff mentoring for day to day activities, while releasing new strategies and technologies. Specialties: Customer Relations Management, Desktop & Server Support Services, Mobile and Tablet Technologies, Kaseya Management, Staff Mentoring, Process Improvement
...See MoreWork Experience
Service Operations Manager
IT Services and IT Consulting
Will Henry's Professional Milestones
- Service Operations Manager (2020-10-01~): optimizing operational efficiency and streamlining processes to increase profitability and customer satisfaction.
- It Director Of Support Services (2015-01-01~2020-03-01): Implementing an efficient IT support system to optimize operations and enhance customer experience.
Education
Skill
Crm
Management
Customer Service
Program Management
Project Management
Process Improvement
Customer Satisfaction
Budgets
Leadership
Strategy
Information Technology
Technical Support
Microsoft Office
Training
Forecasting
Microsoft Excel
Start Ups
Vmware
It Operations
It Management
Customer Support
Financial Analysis
Teamwork
Access
Certification
Colleagues
Tom Kean
Vice President of Enterprise Sales
Evan Monroe
senior account manager at flagship networks
Randy Peyser
executive management advisor & vp administration at flagship networks inc
Lisa Avellino
Director, Services Program Management
Donald Bogrette
Senior Account Manager
Other Named Will Henry
Frequently asked questions
We found 4 Will Henry's email addresses
We found 2 Will Henry's phone numbers
Will Henry works for Flagship Networks Inc.
Will Henry's role in Flagship Networks Inc. is Service Operations Manager
Will Henry works in the industry of IT Services and IT Consulting
Will Henry's colleagues are Tom Kean,Evan Monroe,Randy Peyser
Will Henry's latest job experience is Service Operations Manager at Flagship Networks Inc.
Will Henry's latest education in Penn Manor High School
