William Blaikie

Motivated, personable IT professional accomplished in a broad variety of hardware and software solutions, with a 39-year track record of success and achievement in the field of IT Support. Possesses ability to make responsible, critical decisions within scope of authority, even in high pressure environments. Tactful, respectful and diplomatic, with demonstrated ability to easily transcend cultural differences. Communicates technical information effectively, with professionals and non-professionals alike, at all levels of technical proficiency. Accustomed to adapting to change and unfamiliar environments, creatively and methodologically troubleshooting in both familiar and unfamiliar systems and/or infrastructures. Collaborates with colleagues, employees, vendors, and other professionals in order to achieve meaningful results and maintain positive, productive working relationships. Actively participates in solving problems, making decisions, completing tasks, and accomplishing goals. Hardware: Dell PowerEdge Servers, Dell Dimension, Optiplex, and Precision Workstations, Dell Latitude and Inspiron Laptops, IBM ThinkPad Laptops, IBM IntelliStation Workstations, Hewlett Packard and Compaq Workstations. Cisco 1720, 1820, 2000 series, 4000 series, and 6000 series Routers. NetGear Switches. Hewlett Packard Printers. Blackberry and Palm PDAs. Operating Systems: Microsoft Windows Server 2008 R2, 2008, 2003, 2000, NT. Windows Vista, XP, 2000, NT, CentOs. Network Services: DNS, DHCP, SMTP, SNTP, NIS, NFS, NTP, UUCP and timed. Network Protocols: TCP/IP, UDP, SNMP, VLAN, VPN, SNA, PPP and SLIP. Applications: Microsoft Office 2010, 2007, 2003, XP, 2000, 97. Visio, Project, Remedy, Service Access, Adobe, Corel Office Suite, Mainframe emulators, MDPlus, iMedica, BackupExec, ArcServer. Certifications: A+, Microsoft Certified Professional, Novell Certified Network Administrator, Dell Certified Technician, IBM Certified Technician. Specialties: Network, Desktop, and Customer support. Customer training.