William Carltock

Innovative business driver with extensive expertise in converting executive visions into effective and efficient technology solutions and intellectual property. Driven, passionate, creative and energetic leader with a very successful record of building teams and rapid technology deployments for fast growing entrepreneurial businesses. Skilled at motivating and inspiring teams to produce outstanding results and capably managing projects for maximum impact. Adept at recognizing and acting on revenue opportunities, business improvement processes and business re-engineering. Along with skills in all aspects of technology, specialties include multi-faceted direct to consumer solutions, call center operations, healthcare environments, and comprehensive IT operations. Significant Technology developments include: - Highly sophisticated and advanced call-center solutions that provide a level of artificial intelligence via interactive and reflective scripting processes along with the ability to support remote users and business partners - Standards-based middleware solutions for Medical and Pharmaceutical applications such as connecting disparate Pharmacy systems via rules-based engines and connectivity to business partner systems - Patient Engagement and Monitoring solutions that leverage APIs and Apps to provide connectivity and alert mechanisms for data collection and custom actionable results - Multi-Payer government and private sector connectivity solutions for eligibility, adjudication, billing, reconciliation, and electronic remittance processes - Remote User and Remote Business Partner Secure connectivity solutions for activities such as remote agents and health care stakeholder alerting systems - Multi-faceted direct to consumer solutions such as automated dialers, secure email solutions, and general mHealth connectivity for patient engagement activities such as Adherence and Refill processes