contact center digital workforce enablement@ Healthfirst
Richmond, Virginia, United States
William Nowell
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Christopher Newport University
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Tell me more about William Nowell?
FlashIntel GPTWilliam Nowell is an experienced Senior Director with 18.4 years of work experience in the outsourcing/offshoring industry. He is skilled in operations management, coaching, call center development, customer relationship management, and customer satisfaction. With a Bachelor of Arts degree in Communication, he has a strong background in communication. William has worked in various roles, including Contact Center Digital Workforce Enablement at Healthfirst and VIce President of Customer Care at Michael and Son Services. He has also held positions at Lumber Liquidators, Alorica, and GE. William is based in the United States.
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About
Experienced Senior Director with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Operations Management, Coaching, Call Center Development, Customer Relationship Management (CRM), and Customer Satisfaction. Strong professional with a Bachelor of Arts (B.A.) focused in Communication, from Christopher Newport University.
Work Experience
contact center digital workforce enablement
Hospitals and Health Care
William Nowell's Professional Milestones
- Senior Director Work At Home (2015-08-01~2018-01-01): Leading and driving team efficiency to deliver exceptional performance and improve overall productivity.
- Director of Customer Care and Telesales (2018-05-01~2019-08-01): Streamlined customer care and telesales systems, enhancing satisfaction and loyalty for the organization.
Education
Communication,
Bachelors,
Bachelor Of Arts,
General
757382400-883612800Skill
Call Centers
Team Building
Vendor Management
Process Improvement
Customer Experience
Performance Management
Customer Retention
Customer Satisfaction
Workforce Management
Operations Management
Crm
Training
Account Management
Leadership
Management
Outsourcing
Coaching
Contact Centers
Call Center
Strategic Planning
Employee Relations
Employee Benefits
Call Center Development
Leadership Development
Change Management
Employee Engagement
Employee Training
Mentoring
Recruiting
Human Resources
Program Management
Business Process Improvement
Customer Relationship Management
Onboarding
Talent Acquisition
Succession Planning
Talent Management
Training Delivery
Interviews
Benefits Administration
Certification
Colleagues
Joann Ahrens
agile product owner | dedicated healthcare leader with a passion for community health | provider and payer experience | expertise in program development project management and technical innovation
Amy Callan
Product Owner
Wing Lam Har
Certified Scaled Agile Scrum Master / Product Owner for The Enrollment & Billing Integration Platform Team
Kwok Lee
product owner analytics engineering at healthfirst
Ruth Marte
accounting auditing bookkeeping administrative data entry with a business owner mentality and work ethics
Other Named William Nowell
Frequently asked questions
We found 4 William Nowell's email addresses
We found 1 William Nowell's phone numbers
William Nowell's social media include: Linkedin,
William Nowell works for Healthfirst
William Nowell's role in Healthfirst is contact center digital workforce enablement
William Nowell works in the industry of Hospitals and Health Care
William Nowell's colleagues are Joann Ahrens,Amy Callan,Wing Lam Har
William Nowell's latest job experience is contact center digital workforce enablement at Healthfirst
William Nowell's latest education in Christopher Newport University
