William V. Friel

I am an award-winning residential property management leader recognized for developing teams who "WOW!" residents with outstanding customer service. I lead by example and create atmospheres where associates mutually respect and support one another in a welcoming environment for customers and residents. By putting people first and managing budgets diligently, I... >Beat net operating incomes an average of $500,000 each year for three years. >Created property specific and company-wide expense savings of over $4,500,000. >Won ten awards for teamwork, customer service, and financial performance. I focus on solving problems and on teaching others to do the same. As a servant leader of engaged associates, I work with passion to exceed the expectations of my customers and residents, grow the profits and reputation of my leaders and company, and increase the asset value and income for my owners and investors. *** EXPERTISE *** > Operating & Capital Budget Preparation & Oversight > Property Inspection, Maintenance, & Asset Protection > New Construction Opening & Lease-Up Leadership > Mixed Use - Residential, Retail, Restaurant > Marketing Plans & Comparative Analysis > Resident Retention & Community Development > Award-Winning Customer Service & Financial Performance > Multi-site Operation Management > Cross-divisional Project Planning & Deployment > Furnished Corporate Apartment Inventory Management > Third Party Corporate Housing Provider Relationships