Wilman Alvarez
consultant global service excellence at visa@ Visa
Miami-Fort Lauderdale Area
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Wilman Alvarez is a highly analytical and goal-driven professional with 15.7 years of experience in financial services and banking operations. He has a strong background in business administration, account management, and customer service. Wilman is skilled in report preparation, high-volume calls, and financial and cost planning. He is recognized for his ability to boost efficiency, improve productivity, and achieve set-forth goals. Wilman is bilingual in English and Spanish and has excellent interpersonal and communication skills. He has worked in various roles, including Consultant, Global Service Excellence at Visa, Regional Director, Customer Success at Dynamics Payments, and Senior Account Manager at Visa.
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Emails and Phone Numbers

@visa.com
@sage.com
+1 800847****
+1 415932****
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About

Highly analytical, goal-driven, and results-oriented professional, offering a progressive background in financial services and banking operations; complemented with business administration, account management, and customer service. Well-versed at handling report preparation, high-volume calls, and financial and cost planning, while ensuring adherence to industry standards and guidelines. Recognized for the capability to boost efficiency, improve productivity, and achieve set-forth goals and objectives by supervising cross-functional teams in fulfilling a wide array of tasks. Armed with excellent interpersonal and communication skills. Bilingual in English and Spanish.

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Work Experience

900 Metro Center Blvd, Foster City, California, US

IT Services and IT Consulting

25503
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Wilman Alvarez's Professional Milestones

  • Bank Teller (2008-03-01~2009-09-01): Provided exceptional customer service and ensured seamless financial transactions to clients.
  • Bilingual Customer Service Representative (2009-10-01~2012-01-01): Provided exceptional language support for diverse clients, enhancing their overall customer experience.
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Education

Northern Virginia Community College
Northern Virginia Community College

Business Administration,

Management,

Business Administration And Management,

Associates

2009-2013