supervisor de gestión - atención al cliente@ Claro Argentina
Argentina
Yacoy Morales
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UADE Business School
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FlashIntel GPTYacoy Morales is a highly experienced professional with 7.7 years of work experience in the banking industry. Based in Argentina, he specializes in credit analysis, commercial banking, and credit risk. Yacoy has a strong background in managing call center platforms and implementing strategic strategies to improve the effectiveness of different cell networks. He has successfully led various business negotiations and implemented effective strategies in the commercial structure. Yacoy is skilled in identifying and constructing business data, implementing business metrics, and implementing BI tools. He has held positions at Claro Argentina, Coca-Cola FEMSA, and GE, gaining valuable expertise in operations management and financial analysis.
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About
Administro la plataforma de call center siendo partícipe en la segmentación regional de datos de prospectos y clientes. Relevo problemas comunes y elaboro estrategias para mejorar la efectividad de las distintas células de trabajo. Realizo seguimiento de los distintos negocios ofrecidos y elaboro planes de ataque junto a la estructura comercial. Lidero un equipo multidisciplinario para atacar todos los frentes de la gestión de las células. Además, identifico y construyo los KPI de negocio, incorporándolos en informes gerenciales para el control de la operación usando herramientas de BI.
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supervisor de gestión - atención al cliente
Telecommunications
Yacoy Morales's Professional Milestones
- supervisor de gestión - atención al cliente (2016-01-01~): Strengthening company performance through effective leadership and effective team management.
- Jefe De Reparto: Optimized customer satisfaction by implementing efficient repair processes and building a highly skilled team.
Education
Tecnología De La Información
1546300800-1577836800Skill
Banking
Credit Analysis
Credit
Commercial Banking
Credit Risk
Risk Management
Loans
Commercial Lending
Analysis
Certification
Colleagues
Gisela Villalba
Product Owner
Dario Alberto Vergara Zatti
product owner activaciones en claro argentina
Hugo Franzini
amx-telmex at telecommunication and owner cti
Rodrigo Martinez
product analyst | product manager | product owner | gestión ágil de proyectos | abogado | legal project manager
Andres Cavichi
Product Owner del CRM de Servicio al Cliente - Claro Argentina
Other Named Yacoy Morales
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Yacoy Morales works for Claro Argentina
Yacoy Morales's role in Claro Argentina is supervisor de gestión - atención al cliente
Yacoy Morales works in the industry of Telecommunications
Yacoy Morales's colleagues are Gisela Villalba,Dario Alberto Vergara Zatti,Hugo Franzini
Yacoy Morales's latest job experience is supervisor de gestión - atención al cliente at Claro Argentina
Yacoy Morales's latest education in UADE Business School
