Yaseen Sonday
University of Cape Town
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Yaseen Sonday is a highly experienced professional with 24.3 years of work experience in call center, service management, contact centers, software documentation, and governance. Based in Cape Town, South Africa, Yaseen has a strong background in business and systems analysis, consulting, project management, service management, governance, and strategy development. With a focus on transforming the aluminum industry, Yaseen is dedicated to delivering reliable and sought-after service. Currently serving as the Director of General Management at iNTIME Aluminium, Yaseen is dedicated to driving success and delivering exceptional customer service.
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About
Having departed from the mainstream corporate environment after 15 years in that sector, my desire of establishing and building a preferred brand was fulfilled. This was achieved by the contribution, commitment and partnership of my personal friend and co-founder, Faeez Solomon. Together, we have built and continue to develop the brand to one that is recognized, reliable and sought after. Leveraging of the skills and expertise acquired over the last two decades, my competence in business and systems analysis, consulting, project management, service management, governance and strategy development has helped propel our company in the right direction. @ iNTIME Aluminium, we strive towards working smarter not harder, exploring and reviewing continuous process improvement opportunities and driving success. We pride ourselves on competitive pricing, strong customer service orientation and a passion for quality workmanship and client satisfaction. These are the standards we live by. Our desire is to transform the Aluminum industry and ultimately acquire the status of service provider of choice. We are positioned to supply and service both residential and commercial clients, and no job or opportunity is too big or too small.
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Yaseen Sonday's Professional Milestones
- Director (2013-10-01~): Expanding market share through strategic partnerships and innovative strategies.
- Service Delivery Manager (2012-04-01~2013-10-01): Optimized service delivery processes to enhance efficiency and customer satisfaction.
Education
Skill
Call Center
Service Management
Contact Centers
Software Documentation
Governance
Itil
Service Delivery
Security
Disaster Recovery
It Management
Outsourcing
Integration
Business Process
Call Centers
Management
Project Management
Strategy
Business Process Improvement
Certification
Other Named Yaseen Sonday
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Yaseen Sonday works for iNTIME Aluminium
Yaseen Sonday's role in iNTIME Aluminium is Director
Yaseen Sonday works in the industry of Construction
Yaseen Sonday's latest job experience is Director at iNTIME Aluminium
Yaseen Sonday's latest education in University of Cape Town